Our items are personalised by hand using an embroidery machine. We use quality thread to give an excellent finish that is durable and can be washed.

Please note the personalisation preview is a guide, to colour and font style.

Our personalisation service cost £4 per item, this is automatically applied to your order.

We accept payment from debit and credit cards VISA, Mastercard, Maestro, Paypal and Klarna. Validation may be required by the card issuer for security and to prevent fraud. 

Only one promotional code can be used on each individual order, even though we may be offering different promotions at one time. 

Try an alternative payment method or still having problems contact us click here

If you have selected Standard Delivery your order will be delivered by Royal Mail within 48 hours of receiving your despatch confirmation email, with tracking details.

If you have selected Next Day Delivery, your order will be delivered by Royal Mail the following working day (Saturdays incl.)

Please note during busy periods the Standard Delivery time may be extended up to 7 working days.

We will always keep you informed of any delays or contact us

Please make sure the email address you have supplied us when you placed your order is correct, as all correspondence is sent to that email address.

Your order should arrive within the time frame of your chosen delivery method, which you can check on your order confirmation email. If the delivery time frame has passed and you still have not received your order, contact us and one of our Small Stuff team will be there to help.

Once you have placed your order it begins the journey on its way out to you as quickly as possible and it will not be possible to make any changes to your order or cancel it. If you wish to return your order after delivery please go to our returns page click here for more information on how to do this. 

Once you have placed your order, your order confirmation will be emailed to the email address you entered at checkout. If you did not receive this email please check your junk/spam folders. If you still can not find it then please contact us. 

If you have not received your order within the allotted delivery time frame, please see our delivery page for full details click here

Please notify us within 14 days from the date you placed your order. After this time has elapsed, Stych reserves the right to decide whether to send replacement item(s) to you. 

If you've received a wrong item in your order please contact us click here where one of our stych team will help you further.

Please notify us within 48 hrs from receiving your order.

Please help us with as much information about your order as possible, such as your order number and missing item description/product code.

If you received your order and there is an item(s) missing please contact us click here  where one of our stych team will help you further.

Please help us with as much information about your order as possible, such as your order number and missing item description/product code.

Please notify us within 48 hrs from receiving your order. 

We want you to be fully satisfied with your order and if you think your order or an item is faulty please contact us click here and one of our stych team will help you further.

Please help us with as much information as possible, such as your order number and faulty item description/product code.

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