ORDERING


PERSONALISED ITEMS
  • Items can be embroidered with personalised text. You can choose initials or names, the font style, the position on the item to be embroidered and the thread colour.  For personalised items you will see a live preview that enables you to view and edit your choice, within the options available. The live preview is a guide only to the finish look. (For non-personalised items this live preview will not be available) 

  • Items with name options are restricted to a maximum of 9 characters, this will be indicated by the text box. 

  • Items with initial options are are restricted to 1, or 2 initials dependant on the item, the number available will be indicated by the text box. 

  • Where text is case sensitive you will be able to edit with lower and uppercase characters, please ensure it appears as you wish to order, your items will be embroidered according to the requested characters. 

  • Where text is restricted to uppercase only this will be restricted as you edit your item. 

  • Your personalisation choice can be checked again at 'Basket' and 'Checkout'. Once your order is completed, the text cannot be changed.

  • Remember: with all personalised items, no returns or exchanges are possible.

  • At the time of ordering please ensure you have checked all the relevant details about your items, as we try to ensure the website is as up to date and accurate as possible, but they may be occasions we have updated the item information since you last viewed.
  • When placing your order with us please make sure the email address you have supplied us is correct, as all correspondence is sent to this email address. 
  • We like to keep our delivery options simple please click here to see full delivery information.   
  • If you have a promotional code only one promotional code can be used on each individual order, even though we may have different promotions running at same time. 
  • We accept payment from debit and credit cards VISA, Mastercard, Maestro and Paypal. Validation may be required by the card issuer for security and to prevent fraud.
  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order. 
  • Your chosen payment method will be debited at the time of ordering.
  • Once you have placed your order it begins the journey on its way to you and it will not be possible to make any changes to your order or cancel it. If you have changed your mind and wish to return your order after delivery, please click here for information on our returns and refunds policy (this excludes personalised items) 
  • Once you have placed your order, you will be emailed an order confirmation detailing your order number and the items you have ordered. If you do not receive this email please check your junk/spam folders. If you still having problems please contact us. 
  • If you have not received your order within the allotted delivery time frame, please check your inbox for any emails from us, or contact us click here and one of our Small Stuff team will help you further.
  • Please note for any non delivery of orders we ask you notify us within 28 days from the date you placed your order. After this time has elapsed Small Stuff Accessories reserves the right to decide whether to send replacement item(s) to you.